Mediation is a dispute-resolution process in which the disputing parties maintain the maximum control over the process and its outcome.

A Mediator is Selected

Mediation involves the participation of a neutral (i.e., someone who has no interest in the dispute and no conflicting ties to the parties to the dispute). That neutral is the mediator.

The Mediation Process Begins

The mediator helps parties move from their positions coming into the dispute to their shared interests by helping the parties to define the dispute, asking questions, and assisting in coming up with options.

A Final Decision is Made

The dispute cannot be resolved by the mediator; it can only be resolved by the parties coming to an agreement as to the resolution of the conflict.